Why Iren asks for proof of identity
Iren wants to be sure that the cancellation really comes from the contract holder. That is why it asks you to attach a copy of a valid ID to your letter, for example your identity card, passport or driving licence. Without this copy, the cancellation may be rejected.
How to cancel Iren
- Fill in your details above and download your cancellation letter as a free PDF, with the right address.
- Sign the letter.
- Make a legible copy of your ID, front and back.
- Send the letter with the copy of your ID by email to clienti.to@irenmercato.it or by registered mail with return receipt. The postal address is on this page.
Keep the delivery receipt: it is your proof that you sent the cancellation.
Why don’t we send this cancellation for you?
At the moment we cannot send cancellations that require a copy of your ID. That is why we do not offer sending for Iren. Your cancellation letter remains free and ready in 2 minutes.
Before you cancel
Check your contract for a minimum term or a notice period. Add your customer or contract number to the letter, so Iren can find your contract straight away and process your cancellation faster.
Prefer to contact Iren directly?
- Address
- Iren Mercato S.p.A
Servizio Clienti
Via Alfieri 10 Casella Postale 300
10121 Torino Centro
Italy - Phone
- 800979797
Frequently asked questions about cancelling Iren
Is cancelling Iren with DisdetteOnline.it free?
Yes. Iren asks for a copy of your ID with the cancellation. That is why we cannot send it for you at the moment. You prepare the letter here and download it as a free PDF, then you send it yourself.
How do I send the letter?
Sign the letter, attach a copy of your ID (front and back) and send it by PEC or registered mail with return receipt to the address on this page. Keep the receipt: it is your proof of sending.