Why NEN asks for proof of identity
NEN wants to be sure that the cancellation really comes from the contract holder. That is why it asks you to attach a copy of a valid ID to your letter, for example your identity card, passport or driving licence. Without this copy, the cancellation may be rejected.
How to cancel NEN
- Fill in your details above and download your cancellation letter as a free PDF, with the right address.
- Sign the letter.
- Make a legible copy of your ID, front and back.
- Send the letter with the copy of your ID by email to supporto@nen.it or by registered mail with return receipt. The postal address is on this page.
Keep the delivery receipt: it is your proof that you sent the cancellation.
Why don’t we send this cancellation for you?
At the moment we cannot send cancellations that require a copy of your ID. That is why we do not offer sending for NEN. Your cancellation letter remains free and ready in 2 minutes.
Before you cancel
Check your contract for a minimum term or a notice period. Add your customer or contract number to the letter, so NEN can find your contract straight away and process your cancellation faster.
Prefer to contact NEN directly?
- Address
- NEN
Corso di Porta Vittoria 4
20122 Milano
Italy
Frequently asked questions about cancelling NEN
Is cancelling NEN with DisdetteOnline.it free?
Yes. NEN asks for a copy of your ID with the cancellation. That is why we cannot send it for you at the moment. You prepare the letter here and download it as a free PDF, then you send it yourself.
How do I send the letter?
Sign the letter, attach a copy of your ID (front and back) and send it by PEC or registered mail with return receipt to the address on this page. Keep the receipt: it is your proof of sending.